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Breyten B
1 reviews | Active since Aug 2011
16 Sept 2024, 09:53
Think twice about Webafrica
Webafrica refuse to respond on their whatsapp line. There is no contact number to call for support. You are at the mercy of the people willing to answer the whatsapp communication. Its so frustrating just being ignored. I though my request would be simple and painless. Move from 1 ISP to another. I was debited the amount and waiting for WebAfrica to activate my line. I spoke to Metrofibre and they havent received any request from WebAfrica to activate my line. No one to call. No one to mail. No recourse. If they could just bother to answer their whatsapp. How many more weeks will this take?
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Breyten B's updateReviewer Update
16 Sept 2024, 17:07After what feels like begging webafrica to respond on their whatsapp, they have now sent the request for installation to metrofibre. Just to mess up the address. According to webafrica i reside in Centurion, so the metrofibre tech went to centurion. I dont stay in centurion. To get webfrica to fix the address is like pulling teeth. Metrofibre says they cant change anything because the ISP has to submit the correct info. From the start I regretted going with webafrica. Sage yourself some peace of mind and dont chose Webafrica
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Breyten B's update16 Sept 2024, 17:07
Reviewer Update
After what feels like begging webafrica to respond on their whatsapp, they have now sent the request for installation to metrofibre. Just to mess up the address. According to webafrica i reside in Centurion, so the metrofibre tech went to centurion. I dont stay in centurion. To get webfrica to fix the address is like pulling teeth. Metrofibre says they cant change anything because the ISP has to submit the correct info. From the start I regretted going with webafrica. Sage yourself some peace of mind and dont chose Webafrica