*******

I joined webafrica 2 months ago, and agreed to a 50mb/s fibre deal. The debit orders collected from my account was almost double the amount that i agreed to. I note on my statement that i'm billed for a 200mb/s line. Upon querying this, they advised that i received a free promotional upgrade that i was supposed to have cancelled after my third month, to not be charged a higher installment.... Not sure how I was supposed to do so if I'm only in my 2nd month now. Not only did Webafrica deduct amounts from my bank account that i didnt agree to, they are now also saying they will not refund me, and furthermore refuse to send me the mandate that i provided them. These guys are *******, stay well clear of them!!

I will dispute all amounts that they deducted from me, change my ISP, and raise a complaint with the appropriate ombuds office.