Webafrica

<p>App**** online for 20meg line, when called they told me I can't have the 20 meg line as there was no fibre in our area. Thanked them and went about my merry way only to find out that they then deducted the monthly premium off my account for 20 meg line. When I called the call centre I spoke to an agent called George, I explained what hadtranspired and explained that how can Webafrica deduct a premium for a service I was not receiving he promptly informed that it is not Webafrica fault I don't have a 20 meg line and that they gave made the service available to me really? He then said he would cancel the policy and when I asked for the refund he said he would get it done. I was a call centre manager and thought thatthe way in which he answered was non chalant so I asked him for his surname so that I can make reference to him if it did not happen at this point he refused to give me his surname and refused to transfer my call to the manager. Long story short call centre agents give false names so that you are not in a position to refer back to them. The policy was cancelled however I am still waiting (2 months)for my refund.</p> <p>&nbsp;</p>