WN
Wynand N
1 reviews | Active since Sept 2026
02 Sept 2026, 01:14
Thievery
Unauthorized debit orders They're good with unauthorized debit orders from people's bank account, I've cancelled my service at the end of July already, but they are still deducting my money every month!!!! They are a bunch of *******.
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
02 Sept 2026, 09:12Hi Wynand,
We understand your concern regarding the deduction after cancelling your service and appreciate that you are looking for clarity on why the charge was processed. This is certainly not how we want our customers to feel. The amount deducted relates to the cancellation fee that applies when terminating the service. The charge is linked to the cancellation process rather than the monthly subscription itself. For more information regarding our cancellation process and the applicable charges, please refer to the following guide: https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/ We hope this provides some clarity regarding the deduction. Should you require any additional assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand your concern regarding the deduction after cancelling your service and appreciate that you are looking for clarity on why the charge was processed. This is certainly not how we want our customers to feel. The amount deducted relates to the cancellation fee that applies when terminating the service. The charge is linked to the cancellation process rather than the monthly subscription itself. For more information regarding our cancellation process and the applicable charges, please refer to the following guide: https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/ We hope this provides some clarity regarding the deduction. Should you require any additional assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply02 Sept 2026, 09:12
Official
Hi Wynand,
We understand your concern regarding the deduction after cancelling your service and appreciate that you are looking for clarity on why the charge was processed. This is certainly not how we want our customers to feel. The amount deducted relates to the cancellation fee that applies when terminating the service. The charge is linked to the cancellation process rather than the monthly subscription itself. For more information regarding our cancellation process and the applicable charges, please refer to the following guide: https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/ We hope this provides some clarity regarding the deduction. Should you require any additional assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand your concern regarding the deduction after cancelling your service and appreciate that you are looking for clarity on why the charge was processed. This is certainly not how we want our customers to feel. The amount deducted relates to the cancellation fee that applies when terminating the service. The charge is linked to the cancellation process rather than the monthly subscription itself. For more information regarding our cancellation process and the applicable charges, please refer to the following guide: https://knowledge.webafrica.co.za/index.php/knowledge-base/what-happens-if-i-choose-to-cancel/ We hope this provides some clarity regarding the deduction. Should you require any additional assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
WN
Wynand N's updateReviewer Update
02 Sept 2026, 11:40YOU IDIOTS ALREADY CHARGED ME THE CANCELATION FEE ON THE 01ST OF JULY!!!!
WN
Wynand N's update02 Sept 2026, 11:40
Reviewer Update
YOU IDIOTS ALREADY CHARGED ME THE CANCELATION FEE ON THE 01ST OF JULY!!!!
Webafrica's replyOfficial
02 Sept 2026, 14:39Hi Wynand,
We see our Billing support team managed to address your refund request query yesterday. Please let us know whether you require any additional support via private message.
Warm regards,
Webafrica Crew
We see our Billing support team managed to address your refund request query yesterday. Please let us know whether you require any additional support via private message.
Warm regards,
Webafrica Crew
Webafrica's reply02 Sept 2026, 14:39
Official
Hi Wynand,
We see our Billing support team managed to address your refund request query yesterday. Please let us know whether you require any additional support via private message.
Warm regards,
Webafrica Crew
We see our Billing support team managed to address your refund request query yesterday. Please let us know whether you require any additional support via private message.
Warm regards,
Webafrica Crew
WN
Wynand N's updateReviewer Update
02 Sept 2026, 14:58I HAVE BILLS TO PAY AND BECAUSE OF YOUR INCOMPETENCE I CAN'T DO THAT NOW! THERE'S NOTHING LEFT IN MY ACCOUNT!! I WANT MY R999 BY AT THE LATEST TOMORROW TO PAY MY BILLS!@
WN
Wynand N's update02 Sept 2026, 14:58
Reviewer Update
I HAVE BILLS TO PAY AND BECAUSE OF YOUR INCOMPETENCE I CAN'T DO THAT NOW! THERE'S NOTHING LEFT IN MY ACCOUNT!! I WANT MY R999 BY AT THE LATEST TOMORROW TO PAY MY BILLS!@
Webafrica's replyOfficial
02 Sept 2026, 15:04Hi Wynand,
We have logged your feedback directly with the Invoicing team, who manage all refund request reviews. They are actively checking the account and will advise on the way forward ASAP. We will continue to be here for you for any updates or further support via private message.
Warm regards,
Webafrica Crew
We have logged your feedback directly with the Invoicing team, who manage all refund request reviews. They are actively checking the account and will advise on the way forward ASAP. We will continue to be here for you for any updates or further support via private message.
Warm regards,
Webafrica Crew
Webafrica's reply02 Sept 2026, 15:04
Official
Hi Wynand,
We have logged your feedback directly with the Invoicing team, who manage all refund request reviews. They are actively checking the account and will advise on the way forward ASAP. We will continue to be here for you for any updates or further support via private message.
Warm regards,
Webafrica Crew
We have logged your feedback directly with the Invoicing team, who manage all refund request reviews. They are actively checking the account and will advise on the way forward ASAP. We will continue to be here for you for any updates or further support via private message.
Warm regards,
Webafrica Crew