TT
Thabiet Thabiet.salie
1 reviews | Active since May 2025
04 Mar 2026, 12:49
They’ve moved all the tech support to whatsap and live chat on their app, do not even bother, you will wait 4 hours in a endless loop with a bot and no agent will assist you
They’ve moved all the tech support to whatsap and live chat on their app, do not even bother, you will wait 4 hours in a endless loop with a bot and no agent will assist you. If customer service is important to you, don’t go with webafrica
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Replies (2)0
Replies (2)
Webafrica's replyOfficial
04 Mar 2026, 12:53Hello Thabiet. Thank you for sharing your honest feedback. We completely understand how frustrating it can be to wait in a loop without reaching a live agent, and we appreciate you taking the time to highlight your experience.
Please know that we’ve shared your feedback with our customer journey teams to help improve our processes where necessary. We’re always open to learning and getting better, and your input helps us make our support channels more effective and responsive for all our customers.
We value your experience and are committed to making improvements so that reaching us becomes easier and more helpful in the future. R^
Webafrica's reply04 Mar 2026, 12:53
Official
Hello Thabiet. Thank you for sharing your honest feedback. We completely understand how frustrating it can be to wait in a loop without reaching a live agent, and we appreciate you taking the time to highlight your experience.
Please know that we’ve shared your feedback with our customer journey teams to help improve our processes where necessary. We’re always open to learning and getting better, and your input helps us make our support channels more effective and responsive for all our customers.
We value your experience and are committed to making improvements so that reaching us becomes easier and more helpful in the future. R^
Webafrica's replyOfficial
04 Mar 2026, 13:03Hi Thabiet, thank you for sharing your feedback.
We understand how challenging it can be when reaching our support takes longer than expected. Our team is committed to ensuring every customer receives the help they need. An escalation has been submitted on your behalf, and our team will review your case and reach out to provide assistance as quickly as possible.
We appreciate your patience and look forward to resolving this so you can enjoy a smooth and reliable service experience. U^
Webafrica's reply04 Mar 2026, 13:03
Official
Hi Thabiet, thank you for sharing your feedback.
We understand how challenging it can be when reaching our support takes longer than expected. Our team is committed to ensuring every customer receives the help they need. An escalation has been submitted on your behalf, and our team will review your case and reach out to provide assistance as quickly as possible.
We appreciate your patience and look forward to resolving this so you can enjoy a smooth and reliable service experience. U^