LL
Lungile L
1 reviews | Active since Jan 2023
15 Sept 2026, 08:47
They're slow, I've waited over 24 hours for the agent to connect
They're slow, I've waited over 24 hours for the agent to connect. But the agent was great!
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
15 Sept 2026, 09:00Hi Lungile,
We understand how frustrating it is to wait for an extended period before getting connected to an agent. That delay is understandably disappointing, even though we’re glad the assistance you eventually received was helpful. We appreciate you recognising the agent who assisted you, while also highlighting the need for a more responsive support experience. We’ll share this feedback with the relevant team as we continue working to improve response times.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (v2.1.15)
We understand how frustrating it is to wait for an extended period before getting connected to an agent. That delay is understandably disappointing, even though we’re glad the assistance you eventually received was helpful. We appreciate you recognising the agent who assisted you, while also highlighting the need for a more responsive support experience. We’ll share this feedback with the relevant team as we continue working to improve response times.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 Sept 2026, 09:00
Official
Hi Lungile,
We understand how frustrating it is to wait for an extended period before getting connected to an agent. That delay is understandably disappointing, even though we’re glad the assistance you eventually received was helpful. We appreciate you recognising the agent who assisted you, while also highlighting the need for a more responsive support experience. We’ll share this feedback with the relevant team as we continue working to improve response times.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (v2.1.15)
We understand how frustrating it is to wait for an extended period before getting connected to an agent. That delay is understandably disappointing, even though we’re glad the assistance you eventually received was helpful. We appreciate you recognising the agent who assisted you, while also highlighting the need for a more responsive support experience. We’ll share this feedback with the relevant team as we continue working to improve response times.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (v2.1.15)
Warm regards,
Webafrica Crew
Webafrica Crew