They take too long t...

Hi Nozipho,

Thank you for sharing your honest feedback. We recognise that waiting too long for a response and having to provide the same information repeatedly can make the support journey frustrating and unnecessarily time-consuming. This is not the experience we aim to provide. We’ll share your feedback with our Service Quality Team for review, particularly around response times and how information is carried through during customer interactions. We’re committed to learning from feedback like yours and making meaningful improvements that create a smoother, more efficient experience for our customers.

Warm regards,
Webafrica Crew