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Amanda
1 reviews | Active since May 2026
05 May 2026, 12:12
They incorrectly debited my account
They incorrectly debited my account. I contacted their WhatsApp line to chat to an agent about this. I have supporting documents such as my bank statement showing the incorrect debit order which I have sent them. I am now on the 3rd agent and they either don’t know how to help me or they just won’t. Not happy
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
05 May 2026, 12:26Hi Amanda, we understand your concern regarding the debit order and the explanation provided around the pro rata and monthly subscription charges. To confirm, the amount includes pro rata billing from 15 April as well as the full May subscription, which is why it differs from a standard monthly debit. If you’d like, we can also provide a clear breakdown of how the billing was app**** to your account for better understanding. Otherwise, please let us know if there’s anything further you need assistance with, we’re here to help. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 May 2026, 12:26
Official
Hi Amanda, we understand your concern regarding the debit order and the explanation provided around the pro rata and monthly subscription charges. To confirm, the amount includes pro rata billing from 15 April as well as the full May subscription, which is why it differs from a standard monthly debit. If you’d like, we can also provide a clear breakdown of how the billing was app**** to your account for better understanding. Otherwise, please let us know if there’s anything further you need assistance with, we’re here to help. Warm regards,
Webafrica Crew
Webafrica Crew
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Amanda's updateReviewer Update
08 May 2026, 11:40Hello, I would just like to point out that my April pro rata billing as well as my full May subscription was deducted in the amount of R1393 as you explained and I understand that. What I don’t understand is why a FURTHER R909 was also deducted on the same night. I have sent my bank statements showing this 3 days ago to WebAfrica and was promised a reply within 3 days, needless to say nothing has happened. I will be taking this further.
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Amanda's update08 May 2026, 11:40
Reviewer Update
Hello, I would just like to point out that my April pro rata billing as well as my full May subscription was deducted in the amount of R1393 as you explained and I understand that. What I don’t understand is why a FURTHER R909 was also deducted on the same night. I have sent my bank statements showing this 3 days ago to WebAfrica and was promised a reply within 3 days, needless to say nothing has happened. I will be taking this further.
Webafrica's replyOfficial
08 May 2026, 15:00Hi Amanda,
We understand how frustrating it is to see an additional amount deducted when you’ve already received and understood the explanation for your April pro‑rata and full May subscription, especially after providing your bank statements and being promised feedback that has not yet come through.
We’ve escalated this to the Activations Team to review the account in full, including the additional R909 deduction, and to investigate why this amount was processed on the same night. They’ve been requested to urgently follow up and provide you with direct feedback to clarify the charge and next steps.
Warm regards,
Webafrica Crew
We understand how frustrating it is to see an additional amount deducted when you’ve already received and understood the explanation for your April pro‑rata and full May subscription, especially after providing your bank statements and being promised feedback that has not yet come through.
We’ve escalated this to the Activations Team to review the account in full, including the additional R909 deduction, and to investigate why this amount was processed on the same night. They’ve been requested to urgently follow up and provide you with direct feedback to clarify the charge and next steps.
Warm regards,
Webafrica Crew
Webafrica's reply08 May 2026, 15:00
Official
Hi Amanda,
We understand how frustrating it is to see an additional amount deducted when you’ve already received and understood the explanation for your April pro‑rata and full May subscription, especially after providing your bank statements and being promised feedback that has not yet come through.
We’ve escalated this to the Activations Team to review the account in full, including the additional R909 deduction, and to investigate why this amount was processed on the same night. They’ve been requested to urgently follow up and provide you with direct feedback to clarify the charge and next steps.
Warm regards,
Webafrica Crew
We understand how frustrating it is to see an additional amount deducted when you’ve already received and understood the explanation for your April pro‑rata and full May subscription, especially after providing your bank statements and being promised feedback that has not yet come through.
We’ve escalated this to the Activations Team to review the account in full, including the additional R909 deduction, and to investigate why this amount was processed on the same night. They’ve been requested to urgently follow up and provide you with direct feedback to clarify the charge and next steps.
Warm regards,
Webafrica Crew
A
Amanda's updateReviewer Update
14 May 2026, 13:01It is now the 14th of May, 10 days since my first complaint about being double debited. Promises that my query had been escalated, promises that someone will get back to me but nobody does. This is so ********* that money can just be “******” like this and nobody is held accountable. Can somebody please do the right thing.
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Amanda's update14 May 2026, 13:01
Reviewer Update
It is now the 14th of May, 10 days since my first complaint about being double debited. Promises that my query had been escalated, promises that someone will get back to me but nobody does. This is so ********* that money can just be “******” like this and nobody is held accountable. Can somebody please do the right thing.
Webafrica's replyOfficial
14 May 2026, 13:39Hi Amanda,
Thank you for reaching out. Being told the matter was escalated and that someone would get back to you, is understandably extremely frustrating.
The matter is currently with our Billing Team, and we’ve logged a follow‑up request asking them to urgently review the double debit and provide you with direct feedback. They are actively working through the details to ensure the correct outcome and clear communication on next steps.
Warm regards,
Webafrica Crew
Thank you for reaching out. Being told the matter was escalated and that someone would get back to you, is understandably extremely frustrating.
The matter is currently with our Billing Team, and we’ve logged a follow‑up request asking them to urgently review the double debit and provide you with direct feedback. They are actively working through the details to ensure the correct outcome and clear communication on next steps.
Warm regards,
Webafrica Crew
Webafrica's reply14 May 2026, 13:39
Official
Hi Amanda,
Thank you for reaching out. Being told the matter was escalated and that someone would get back to you, is understandably extremely frustrating.
The matter is currently with our Billing Team, and we’ve logged a follow‑up request asking them to urgently review the double debit and provide you with direct feedback. They are actively working through the details to ensure the correct outcome and clear communication on next steps.
Warm regards,
Webafrica Crew
Thank you for reaching out. Being told the matter was escalated and that someone would get back to you, is understandably extremely frustrating.
The matter is currently with our Billing Team, and we’ve logged a follow‑up request asking them to urgently review the double debit and provide you with direct feedback. They are actively working through the details to ensure the correct outcome and clear communication on next steps.
Warm regards,
Webafrica Crew