B
Bongiwe
1 reviews | Active since Jun 2026
03 Jun 2026, 10:25
They have poor custo...
They have poor customer service I mean 10 agents couldn’t help with a simple task since yesterday I’ve been calling with no help but today a star called Philisiwe F assisted me finally, Webafrica should invest in training for thier stuff maybe Philisiwe F can teach them how it’s done
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Webafrica's replyOfficial
03 Jun 2026, 10:33 Hi Bongiwe Thank you for taking the time to share this with us.We understand the frustration you experienced getting assistance over multiple interactions. That’s not the level of support we aim to provide, especially for something that should have been resolved quickly and simply. At the same time, we’re really glad to hear that Philisiwe F was able to step in and finally get things sorted for you. We’ll definitely be passing your recognition on to her; it means a lot when great service is acknowledged like this. Your feedback about consistency and training across teams is also noted. It’s important for us that every agent delivers the same level of clear, helpful support, and your experience highlights exactly where we need to keep improving. Thanks again for sharing this with us
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply03 Jun 2026, 10:33
Official
Hi Bongiwe Thank you for taking the time to share this with us.We understand the frustration you experienced getting assistance over multiple interactions. That’s not the level of support we aim to provide, especially for something that should have been resolved quickly and simply. At the same time, we’re really glad to hear that Philisiwe F was able to step in and finally get things sorted for you. We’ll definitely be passing your recognition on to her; it means a lot when great service is acknowledged like this. Your feedback about consistency and training across teams is also noted. It’s important for us that every agent delivers the same level of clear, helpful support, and your experience highlights exactly where we need to keep improving. Thanks again for sharing this with us
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew