They have our money.... We have no Internet

A loyal customer for ten years, never missed a payment so was not expecting this! Over a week ago suddenly and without warning Web Africa cancelled our Internet?? We have been pleading with them to please reactivate our Internet (that should never have been cancelled in the first place due to their mistake). We are forced to work from home during Covid Lockdown so for this issue still to be going on for more than a week is damaging us even more financially.