RA
Riaan A
1 reviews | Active since Mar 2015
10 Mar 2015, 15:02
They have never migrated my adsl to their side
My adsl line has never been migrated after i asked them to on installed telkom line , now i have to pay telkom for their adsl that i was told by webafrica that they will migrate my line and then i pay 199rand for 2meg adsl and 150 for my telkom line that is that .<br> <br> i got a bill from telkom for the amount of R679, how does this work ?.and you hold on forever before someone help you .
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Webafrica's replyOfficial
19 Mar 2015, 16:11Hello dolpin,
We can understand that getting a bill that high is quite shocking. And we would like to apologise for the confusion caused.
As per feedback provided by our team, they were in touch with you and clarified the confusion regarding the Telkom charges. Furthermore, your line is with us and due to the confusion and inconvenience caused - we won't bill you for the line for the month of March.
We really hope that you are happy with this resolution offered. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
We can understand that getting a bill that high is quite shocking. And we would like to apologise for the confusion caused.
As per feedback provided by our team, they were in touch with you and clarified the confusion regarding the Telkom charges. Furthermore, your line is with us and due to the confusion and inconvenience caused - we won't bill you for the line for the month of March.
We really hope that you are happy with this resolution offered. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
Webafrica's reply19 Mar 2015, 16:11
Official
Hello dolpin,
We can understand that getting a bill that high is quite shocking. And we would like to apologise for the confusion caused.
As per feedback provided by our team, they were in touch with you and clarified the confusion regarding the Telkom charges. Furthermore, your line is with us and due to the confusion and inconvenience caused - we won't bill you for the line for the month of March.
We really hope that you are happy with this resolution offered. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team
We can understand that getting a bill that high is quite shocking. And we would like to apologise for the confusion caused.
As per feedback provided by our team, they were in touch with you and clarified the confusion regarding the Telkom charges. Furthermore, your line is with us and due to the confusion and inconvenience caused - we won't bill you for the line for the month of March.
We really hope that you are happy with this resolution offered. If you are, we would like to encourage you to update this post to reflect the resolution offered.
Regards
Mkhululi
Online Team