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Hi Gerald,

We understand how frustrating it can be when issues are not resolved as expected and leave you feeling disappointed with the support received. This is certainly not the experience we want for our customers. We appreciate you bringing your concerns to our attention. Your feedback regarding the problem-solving experience will be shared with our Service Quality Team for review and improvement so that we can continue identifying areas where we need to do better.If the matter is still unresolved, please feel free to send us a direct message via Hello Peter with further details and we'll gladly take a closer look and assist.

Warm regards,
Webafrica Crew