Vm
Vicky mavee.mathe
1 reviews | Active since May 2026
26 May 2026, 16:29
They don't want to r...
They don't want to refund my money I paid twice last month I have been talking to them but still no refund
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Replies (2)Vm
Vicky mavee.mathe's updateReviewer Update
26 May 2026, 16:58Today it makes the 15th day still when I talk to your people they say it was rejected. I what to know why and when am I going to get my refund back please
Vm
Vicky mavee.mathe's update26 May 2026, 16:58
Reviewer Update
Today it makes the 15th day still when I talk to your people they say it was rejected. I what to know why and when am I going to get my refund back please
Webafrica's replyOfficial
26 May 2026, 17:15Hi Vicky,
Thank you for following up and for raising your concern. We understand how worrying it is to be told the refund was rejected, especially after already waiting the full SLA period. This is not the clarity you should be receiving after making duplicate payments, and your concern is completely valid.
We’ve requested the team handling refunds to urgently follow up with Vumatel. As soon as feedback is received from their side, you will be updated directly so you’re not left guessing about the outcome.
We’ll continue pushing for clarity and resolution and ensure you receive an update as soon as it becomes available.
Warm regards,
Webafrica Crew
Thank you for following up and for raising your concern. We understand how worrying it is to be told the refund was rejected, especially after already waiting the full SLA period. This is not the clarity you should be receiving after making duplicate payments, and your concern is completely valid.
We’ve requested the team handling refunds to urgently follow up with Vumatel. As soon as feedback is received from their side, you will be updated directly so you’re not left guessing about the outcome.
We’ll continue pushing for clarity and resolution and ensure you receive an update as soon as it becomes available.
Warm regards,
Webafrica Crew
Webafrica's reply26 May 2026, 17:15
Official
Hi Vicky,
Thank you for following up and for raising your concern. We understand how worrying it is to be told the refund was rejected, especially after already waiting the full SLA period. This is not the clarity you should be receiving after making duplicate payments, and your concern is completely valid.
We’ve requested the team handling refunds to urgently follow up with Vumatel. As soon as feedback is received from their side, you will be updated directly so you’re not left guessing about the outcome.
We’ll continue pushing for clarity and resolution and ensure you receive an update as soon as it becomes available.
Warm regards,
Webafrica Crew
Thank you for following up and for raising your concern. We understand how worrying it is to be told the refund was rejected, especially after already waiting the full SLA period. This is not the clarity you should be receiving after making duplicate payments, and your concern is completely valid.
We’ve requested the team handling refunds to urgently follow up with Vumatel. As soon as feedback is received from their side, you will be updated directly so you’re not left guessing about the outcome.
We’ll continue pushing for clarity and resolution and ensure you receive an update as soon as it becomes available.
Warm regards,
Webafrica Crew