They don't even know what's going on in their own business.

Our complex has had Fibre installed, and after the installation was complete, residents started getting connected to Fibre, but not Webafrica's clients.

It's been nearly 2 months since I first asked for clarification from Webafrica, and they never get back to me after "Asking Fibrehoods". So either: a) Webafrica hasn't bothered asking Fibrehoods, or: b) Webafrica doesn't know how to get information from Fibrehoods.

Every time I ask for assistance, someone tells me they'll ask Fibrehoods, then they disappear. I then wait ages, ask again, get through to another support person, and it's back to square one.

I don't even buy their argument that "we're not connected", because other people in the complex are connected to Fibre with a different service provider but on the same Fibrehoods installation, which makes me think Webafrica is just terrible at this.

I can't get a straight answer, their support has been shocking, and I don't thinkthey know what's going on in their own business, as other companies are now swooping in and benefiting from the groundwork they did while they just send me the same email over and over.

Even if what they say is true, they've left me waiting for 2 months. No updates were ever given, I have to ask over and over, and every time someone gives me the same ****py answer.