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Les L

1 reviews | Active since Apr 2026

22 Apr 2026, 18:09

They don’t even deserve one star! They deserve a fat ZERO! Absolutely pathetic as a company

They don’t even deserve one star! They deserve a fat ZERO! Absolutely pathetic as a company. They rely on bots to provide so called “customer service”, which inevitably is NO SERVICE at all! They changed their billing process which continues to plague my monthly payment process for the past approximately six months. When I try to change my payment method their system allows me to change all the details but THE SYSTEM fails to save the new details! I’m trying to pay them, but their system blocks me from doing this! Then they disconnect me and I am forced to pay a reconnection fee!!! Absolutely PATHETIC!!! And you can never speak to a manager or anyone that can actually HELP you! I then managed to get payment through and had to wait 5 days to be reconnected! What a load of ******* - absolutely pathetic customer service! Refund me for the days without service and for the charges for so called reconnection!

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Replies (1)
Webafrica
Webafrica's reply23 Apr 2026, 08:18
Official
Hi Les, we can hear how frustrating this has been, especially with repeated issues around updating your payment details, failed saves in the system, and the knock-on effect of disconnections and reconnection fees. Having to deal with this over an extended period is understandably unacceptable, particularly when you’re actively trying to make payment and resolve your account. 
This matter has been escalated, and both our Billing Team and Orders & Activations Team are actively working together to investigate and resolve the underlying issue. The focus is on identifying why the system is not retaining updated payment information, restoring proper functionality, and reviewing the reconnection and downtime charges linked to the interruptions you experienced. 
To help ensure a complete resolution, the teams will also be reviewing your recent account activity and any errors encountered during the update process so that this can be addressed thoroughly and fairly. 
Warm regards,
Webafrica Crew