They cant deal

I created an additional WebAfrica account online for my second business. I agreed to a debit order and a LTE Location specific package. Without the RICA going through, Webafrica deducted the cost of the router and sign up fee from my account. I waited 5 business days and no router was delivered. 10 working days in, I have been holding the WatsApp line for hours, causing me financial loss. A response that the courier did not have the address, then 12 working days in and no router, just that the Rica must be redone - 15 working days in and the only a call confirming that they are confused about my account details and that I would have to redo RICA. My RICA got rejected twice with no indication or feedback - I had to hold the chat for days just to get any type of feedback. My other Webafria Fibre account is fine - no problems, hence wanting to go with them, but some DRASTIC has changed at Webafrica Everytime I try and chat online the t