S
Slindile
1 reviews | Active since Sept 2026
03 Sept 2026, 18:11
They came for instal...
They came for installation and left the router without network I had to wait for 4 days without connection they kept sending emails rescheduling the date
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Replies (1)
Webafrica's replyOfficial
04 Sept 2026, 08:55Hi Slindile,
We understand how disappointing it must have been for your installation journey not to have gone as smoothly as expected. Waiting for your service to be activated, only to then spend several days without connectivity while receiving rescheduled dates, is certainly not the experience we strive to provide. You should not have had to go through that.We can see that your service has since been successfully activated and is currently active. While we're pleased that the connection is now up and running, we appreciate you taking the time to explain what happened and highlight where the experience fell short. Your feedback regarding the installation process, activation delays, and communication will be shared with our Service Quality Team for review and improvement. Customer feedback is important to us and helps us identify opportunities to improve the onboarding experience for future customers.Should you require any further assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how disappointing it must have been for your installation journey not to have gone as smoothly as expected. Waiting for your service to be activated, only to then spend several days without connectivity while receiving rescheduled dates, is certainly not the experience we strive to provide. You should not have had to go through that.We can see that your service has since been successfully activated and is currently active. While we're pleased that the connection is now up and running, we appreciate you taking the time to explain what happened and highlight where the experience fell short. Your feedback regarding the installation process, activation delays, and communication will be shared with our Service Quality Team for review and improvement. Customer feedback is important to us and helps us identify opportunities to improve the onboarding experience for future customers.Should you require any further assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 08:55
Official
Hi Slindile,
We understand how disappointing it must have been for your installation journey not to have gone as smoothly as expected. Waiting for your service to be activated, only to then spend several days without connectivity while receiving rescheduled dates, is certainly not the experience we strive to provide. You should not have had to go through that.We can see that your service has since been successfully activated and is currently active. While we're pleased that the connection is now up and running, we appreciate you taking the time to explain what happened and highlight where the experience fell short. Your feedback regarding the installation process, activation delays, and communication will be shared with our Service Quality Team for review and improvement. Customer feedback is important to us and helps us identify opportunities to improve the onboarding experience for future customers.Should you require any further assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how disappointing it must have been for your installation journey not to have gone as smoothly as expected. Waiting for your service to be activated, only to then spend several days without connectivity while receiving rescheduled dates, is certainly not the experience we strive to provide. You should not have had to go through that.We can see that your service has since been successfully activated and is currently active. While we're pleased that the connection is now up and running, we appreciate you taking the time to explain what happened and highlight where the experience fell short. Your feedback regarding the installation process, activation delays, and communication will be shared with our Service Quality Team for review and improvement. Customer feedback is important to us and helps us identify opportunities to improve the onboarding experience for future customers.Should you require any further assistance, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew