They avoid me when I want to cancel subscription. Disgraceful!

I am unhappy with the service of webafrica, it is such a mission just to speak to anyone on their WhatsApp (this is the only way to communicate with them). I want to cancel my membership with them, and every time their bot answers saying they cannot get hold of an agent. I finally got through to someone, and they said they would transfer me, since then nothing. This whole week I have been struggling to communicate with them. The worst part is that you cannot just cancel your subscription on their website, they say you must get in contact with their agents on WhatsApp. And I have paid for this month with them (which I am not even using because I have moved houses - which is another story altogether!) and also they want notice of cancellation, so that means they probably gonna try charge me for next month as well! Because how do I give notice of cancellation when nobody responds to you??

I tried contacting webafrica from another WhatsApp number and when I mentioned I want to cancel their service they said they would transfer me and silence. Still waiting!

This is disgraceful , and I want nothing to do with webafrica. Cancel my subscription with immediate effect!!