They are unable to solve their customer service problems

They should include an option of zero rating .

I am extremely exhausted and disappointed at Webafrica and Vumatel.

My internet connection has been down over a week ,not only that I work from home which means I have not been able to work for over a week now ,this is the second week .i have explained to them that I need this sorted out like yesterday,all they do is escalation,I have requested to speak to a manager ,they don’t care calling yet the debit order goes through on a monthly basis and this is the second time I am facing with the same problem.i reach out again few minutes ago ,they telling me the same thing as last week