Ll
Luyanda luyanda.lulu.ncwadi
1 reviews | Active since Sept 2026
08 Sept 2026, 13:30
They are billing me ...
They are billing me for router that was returned and bill for month that I didn't use
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Webafrica's replyOfficial
08 Sept 2026, 13:51Hi Luyanda,
We understand your concern regarding the billing on the account, particularly where you believe charges have been app**** for a router that was returned and for a period during which the service was not used. We can appreciate how important it is to have clarity on account charges and billing outcomes.
We understand your concern regarding the billing on the account, particularly where you believe charges have been app**** for a router that was returned and for a period during which the service was not used. We can appreciate how important it is to have clarity on account charges and billing outcomes.
Having reviewed the account, we can confirm that a credit was app**** after the router was returned. However, to ensure all of your billing concerns are thoroughly reviewed, we have requested that our Collections Team assess the account and provide you with direct feedback regarding the charges in question.
If you require any further assistance while the matter is being reviewed, please feel free to send us a direct message via Hello Peter, and we'll gladly assist further.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply08 Sept 2026, 13:51
Official
Hi Luyanda,
We understand your concern regarding the billing on the account, particularly where you believe charges have been app**** for a router that was returned and for a period during which the service was not used. We can appreciate how important it is to have clarity on account charges and billing outcomes.
We understand your concern regarding the billing on the account, particularly where you believe charges have been app**** for a router that was returned and for a period during which the service was not used. We can appreciate how important it is to have clarity on account charges and billing outcomes.
Having reviewed the account, we can confirm that a credit was app**** after the router was returned. However, to ensure all of your billing concerns are thoroughly reviewed, we have requested that our Collections Team assess the account and provide you with direct feedback regarding the charges in question.
If you require any further assistance while the matter is being reviewed, please feel free to send us a direct message via Hello Peter, and we'll gladly assist further.
Warm regards,
Webafrica Crew
Webafrica Crew