They are able to assist and escalate issues

Hi Tebogo, thank you for your feedback. We’re glad to hear that your issues are being assisted with and escalated where needed. At the same time, we take note of your experience around response times — we understand how delays in feedback can impact the overall support experience, even when the issue is eventually resolved. We appreciate you taking the time to share this, and if you need any further assistance, we’re here to help. Warm regards,
 Webafrica Crew