GG
Gage G
1 reviews | Active since Jun 2026
02 Jun 2026, 10:43
There was a massive issue in that they billed me for openserve Fibre, yet 5 days later, while waiting for activation, i was informed that there was no coverage in the area
There was a massive issue in that they billed me for openserve Fibre, yet 5 days later, while waiting for activation, i was informed that there was no coverage in the area. It led to downtime while I have to work from home, which is never good. HOWEVER, with that being said, once we decided to move over to vumatel, the service and delivery and installation happened within 24 hours. As well as the activation. I would urge others to ALWAYS opt for ANY service that doesnt include Openserve. Openserve have got the worst customer care and dispute turn around time that I have ever experienced. Their standard 3-5 working days policy is a JOKE. The fact that if your service gets interrupted or disconnected, and they realistically need OVER A WEEK to fix the problem is absolutely predatory. In short: Webafrica with Vumatel = Excellence at its peak. Webafrica with openserve = absolutely abysmal.
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Replies (2)
Webafrica's replyOfficial
02 Jun 2026, 11:05Hi Gage,
We understand how frustrating the initial experience must have been when you were set up on Openserve and left waiting without a working connection, particularly when you rely on your service for day‑to‑day use. This is not the experience we want for our clients, and it’s clear the onboarding process did not run as smoothly as it should have.
At the same time, it’s really encouraging to hear that once the move was made to Vumatel, the installation, delivery, and activation were handled quickly and efficiently. We’re glad that part of your experience reflected the level of service we aim to deliver.
Your feedback, both the challenges faced initially and the positive outcome with the alternative provider, is appreciated and will be shared with our Service Quality Team for review. Insights like this are important in helping us improve how we manage provider transitions and set clearer expectations from the start.
If there’s ever anything you’d like us to review further or assist with, you’re welcome to reach out via direct message on Hello Peter, and the team will gladly step in to support you.
Warm regards,
Webafrica Crew
We understand how frustrating the initial experience must have been when you were set up on Openserve and left waiting without a working connection, particularly when you rely on your service for day‑to‑day use. This is not the experience we want for our clients, and it’s clear the onboarding process did not run as smoothly as it should have.
At the same time, it’s really encouraging to hear that once the move was made to Vumatel, the installation, delivery, and activation were handled quickly and efficiently. We’re glad that part of your experience reflected the level of service we aim to deliver.
Your feedback, both the challenges faced initially and the positive outcome with the alternative provider, is appreciated and will be shared with our Service Quality Team for review. Insights like this are important in helping us improve how we manage provider transitions and set clearer expectations from the start.
If there’s ever anything you’d like us to review further or assist with, you’re welcome to reach out via direct message on Hello Peter, and the team will gladly step in to support you.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 11:05
Official
Hi Gage,
We understand how frustrating the initial experience must have been when you were set up on Openserve and left waiting without a working connection, particularly when you rely on your service for day‑to‑day use. This is not the experience we want for our clients, and it’s clear the onboarding process did not run as smoothly as it should have.
At the same time, it’s really encouraging to hear that once the move was made to Vumatel, the installation, delivery, and activation were handled quickly and efficiently. We’re glad that part of your experience reflected the level of service we aim to deliver.
Your feedback, both the challenges faced initially and the positive outcome with the alternative provider, is appreciated and will be shared with our Service Quality Team for review. Insights like this are important in helping us improve how we manage provider transitions and set clearer expectations from the start.
If there’s ever anything you’d like us to review further or assist with, you’re welcome to reach out via direct message on Hello Peter, and the team will gladly step in to support you.
Warm regards,
Webafrica Crew
We understand how frustrating the initial experience must have been when you were set up on Openserve and left waiting without a working connection, particularly when you rely on your service for day‑to‑day use. This is not the experience we want for our clients, and it’s clear the onboarding process did not run as smoothly as it should have.
At the same time, it’s really encouraging to hear that once the move was made to Vumatel, the installation, delivery, and activation were handled quickly and efficiently. We’re glad that part of your experience reflected the level of service we aim to deliver.
Your feedback, both the challenges faced initially and the positive outcome with the alternative provider, is appreciated and will be shared with our Service Quality Team for review. Insights like this are important in helping us improve how we manage provider transitions and set clearer expectations from the start.
If there’s ever anything you’d like us to review further or assist with, you’re welcome to reach out via direct message on Hello Peter, and the team will gladly step in to support you.
Warm regards,
Webafrica Crew
Webafrica's replyOfficial
02 Jun 2026, 11:06Hi Gage,
Thank you for taking the time to share such detailed feedback with us. We understand how frustrating the initial experience must have been when you were set up on Openserve and left waiting without a working connection, particularly when you rely on your service for day‑to‑day use. This is not the experience we want for our clients, and it’s clear the onboarding process did not run as smoothly as it should have.
At the same time, it’s really encouraging to hear that once the move was made to Vumatel, the installation, delivery, and activation were handled quickly and efficiently. We’re glad that part of your experience reflected the level of service we aim to deliver.
Your feedback, both the challenges faced initially and the positive outcome with the alternative provider, is appreciated and will be shared with our Service Quality Team for review. Insights like this are important in helping us improve how we manage provider transitions and set clearer expectations from the start.
If there’s ever anything you’d like us to review further or assist with, you’re welcome to reach out via Hello Peter, and the team will gladly step in to support you.
Warm regards,
Webafrica Crew
Thank you for taking the time to share such detailed feedback with us. We understand how frustrating the initial experience must have been when you were set up on Openserve and left waiting without a working connection, particularly when you rely on your service for day‑to‑day use. This is not the experience we want for our clients, and it’s clear the onboarding process did not run as smoothly as it should have.
At the same time, it’s really encouraging to hear that once the move was made to Vumatel, the installation, delivery, and activation were handled quickly and efficiently. We’re glad that part of your experience reflected the level of service we aim to deliver.
Your feedback, both the challenges faced initially and the positive outcome with the alternative provider, is appreciated and will be shared with our Service Quality Team for review. Insights like this are important in helping us improve how we manage provider transitions and set clearer expectations from the start.
If there’s ever anything you’d like us to review further or assist with, you’re welcome to reach out via Hello Peter, and the team will gladly step in to support you.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 11:06
Official
Hi Gage,
Thank you for taking the time to share such detailed feedback with us. We understand how frustrating the initial experience must have been when you were set up on Openserve and left waiting without a working connection, particularly when you rely on your service for day‑to‑day use. This is not the experience we want for our clients, and it’s clear the onboarding process did not run as smoothly as it should have.
At the same time, it’s really encouraging to hear that once the move was made to Vumatel, the installation, delivery, and activation were handled quickly and efficiently. We’re glad that part of your experience reflected the level of service we aim to deliver.
Your feedback, both the challenges faced initially and the positive outcome with the alternative provider, is appreciated and will be shared with our Service Quality Team for review. Insights like this are important in helping us improve how we manage provider transitions and set clearer expectations from the start.
If there’s ever anything you’d like us to review further or assist with, you’re welcome to reach out via Hello Peter, and the team will gladly step in to support you.
Warm regards,
Webafrica Crew
Thank you for taking the time to share such detailed feedback with us. We understand how frustrating the initial experience must have been when you were set up on Openserve and left waiting without a working connection, particularly when you rely on your service for day‑to‑day use. This is not the experience we want for our clients, and it’s clear the onboarding process did not run as smoothly as it should have.
At the same time, it’s really encouraging to hear that once the move was made to Vumatel, the installation, delivery, and activation were handled quickly and efficiently. We’re glad that part of your experience reflected the level of service we aim to deliver.
Your feedback, both the challenges faced initially and the positive outcome with the alternative provider, is appreciated and will be shared with our Service Quality Team for review. Insights like this are important in helping us improve how we manage provider transitions and set clearer expectations from the start.
If there’s ever anything you’d like us to review further or assist with, you’re welcome to reach out via Hello Peter, and the team will gladly step in to support you.
Warm regards,
Webafrica Crew