TE
Tim E
1 reviews | Active since May 2011
11 May 2026, 15:30
There was a local issue causing the lack of signal
There was a local issue causing the lack of signal. After several tests it was discovered that this external issue was the cause. I felt that information should have been available to the technician as step 1.
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Webafrica's replyOfficial
11 May 2026, 15:54Hi Tim.
Thank you for sharing this feedback with us.
Thank you for sharing this feedback with us.
We’re glad the root cause was eventually identified, but we completely understand your point that information around known local issues should be available upfront to streamline the process and avoid unnecessary delays.
This is valuable insight, and we’ll be sure to share it with the relevant teams to improve how these checks are handled going forward.
We appreciate your patience and for taking the time to highlight this.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply11 May 2026, 15:54
Official
Hi Tim.
Thank you for sharing this feedback with us.
Thank you for sharing this feedback with us.
We’re glad the root cause was eventually identified, but we completely understand your point that information around known local issues should be available upfront to streamline the process and avoid unnecessary delays.
This is valuable insight, and we’ll be sure to share it with the relevant teams to improve how these checks are handled going forward.
We appreciate your patience and for taking the time to highlight this.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew