There too many down times

Hi Sthembiso,

We understand how frustrating it must be to experience repeated downtime and then feel that the support received has not met your expectations. Feeling unsupported when reaching out for assistance is certainly not the experience we want for our customers. We also take your comments regarding the interactions with our support teams seriously. Your feedback has been shared with our Service Quality Team for review and improvement. We are committed to learning from experiences such as yours and identifying opportunities to improve both our communication and support processes to better meet our customers' expectations.If your concerns are still outstanding or you require any further assistance, please feel free to send us a direct message via Hello Peter with more details and we'll gladly take a closer look.

Warm regards,
Webafrica Crew