Their support is absolutely terrible

I used to recommend WebAfrica but I won't anymore. They're not the company they used to be, and I blame this on their support. Their support is absolutely terrible.

They only have a WhatsApp chat line for support. There's no telephone number, email or ticketing system. The WhatsApp chat support consistently puts me on hold while they try connect me with an agent. Once connected to an agent I don't get the help I need, and I'm instead put on hold again while I'm forwarded to someone else. The agents don't seem to be able or willing to troubleshoot something out of the ordinary. Being put on hold is typically for 60 minutes at a time.

Unhelpful and unresponsive WhatsApp chat support is massively frustrating and just serves to mount my anger towards this brand.