Their mistakes, but the customer suffers. Phenomenal.

I have absolutely had it with these people now. First when upgrading to a premium fibre line they bill me incorrectly, which took WEEKS to ****ing sort out. Now that it has been sorted out, my service gets suspended. After they corrected my invoice, the collections department phoned me not 10 minutes later to pay with a threat to suspend my service, I paid the next day, but still then my service gets suspended. Now I get told they can't do anything, its suspended on Open Serves side. They are supposed to be the liaison between the client and the fibre provider and so far they are doing **** all. I have basically been told to wait, I can't do anything, I have to now sit the weekend with out internet cause they are *********** and cannot do their job. Having worked in IT for years as well as for an ISP myself, I know how things are supposed to be run and Webafrica is doing the absolute opposite. Now I must suffer because of their mistake they made. Atrocious service, once my contract is up, I am switching ISP's. I have already told a lot of people to steer clear and having been in IT for a good period of time, they listen to me. I told them not to make the same mistake as me.