NS
Ntjie S
1 reviews | Active since Aug 2010
27 May 2026, 19:49
Their customer conta...
Their customer contact centre takes forever to respond and the need to switch off the system every time is bad
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Replies (1)
Webafrica's replyOfficial
28 May 2026, 07:46 Morning Ntjie Thank you for your feedback. We really appreciate you taking the time to share your experience.We can see that one of our technical support agents connected with you yesterday via chat and was able to resolve the connection issue with a reboot of your hardware (Chat Ref: #***9), which is great to see.That said, we completely understand your frustration around long response times and the inconvenience of having to restart your system. While a reboot is often the quickest and most effective way to restore a stable session, we know it is not ideal if it becomes a frequent requirement.Your feedback has been shared with our support and customer experience teams as we continue to improve response times and work towards more proactive, long-term solutions to prevent recurring issues.We truly value your input as it helps us refine both our support processes and overall service experience. Thank you for your patience and for giving us the opportunity to improve.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply28 May 2026, 07:46
Official
Morning Ntjie Thank you for your feedback. We really appreciate you taking the time to share your experience.We can see that one of our technical support agents connected with you yesterday via chat and was able to resolve the connection issue with a reboot of your hardware (Chat Ref: #***9), which is great to see.That said, we completely understand your frustration around long response times and the inconvenience of having to restart your system. While a reboot is often the quickest and most effective way to restore a stable session, we know it is not ideal if it becomes a frequent requirement.Your feedback has been shared with our support and customer experience teams as we continue to improve response times and work towards more proactive, long-term solutions to prevent recurring issues.We truly value your input as it helps us refine both our support processes and overall service experience. Thank you for your patience and for giving us the opportunity to improve.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Best regards,