Theft under false pretense

I registered on their website for fibre, i added a product in my basket and accidently added a duplicate request. I got an email from a consultant advising that they do not offer fibre in my area under the current special. i then selected a different product and could not cancel it as there is no option to remove anything from the basket. later that evening a debit order of 1200 went off my account and i reversed it. i went ahead and used their robotic service to speak to a consultant who confirmed that there will be no more deductions and all the items from the basket has been removed as they cannot offer me a correct package and also their website doesnt allow for easy navigation.

last week another debit order went off my account. i then spoke to someone on their robotic service who told me i am liable for the amount as there is fibre available to my place.

my question is, why must a pay activation fee for a service i am not using. why must i be liable to pay them 1200 for incase i want to use them?

they want to charge me 1200 for a service "CAN HAVE WHEN I NEED IT". What have they given me. After telling me they dont offer fibre to my place they sent a courier to deliver a router? this just does not make sense.

i already have fibre with another company already installed and active and i never paid them a cent for activation fee.

is this a way of making money? i have emails and screen shots of confirmation that my banking details will be removed and no more attempts at taking money from my account will be made and yet their last consultant apologizes and said:"unfortunately you owe us the activation fee! i apologize for any previous incorrect information given."

please tell me what they activated when i already had a fibre connection in my place before i even knew they existed? i already had a router before i knew they existed. who in their right mind will pay for a connection they already have?