Theft- I Am Not a Client- But You Are Debiting Me?

I tried to sign up a few months ago with these people. It was not an hour later that I realized what a horrible mess and nightmare it would be to deal with their customer service team (so called). Not only was I met with exceptionally sarcastic stuff, who told me I will not be debited as I am essentially NOT a client of theirs.

Yet, months later- there's an attemp to debit my account. And ofcourse, a debit order fee went off for the funds was insufficient. Had I not transferred my money into my savings account, this would have been gone.

On my initial contact with their sales team and subsequent billing department, I realized what I nightmare they will be. And now this. I do not believe getting money back from them would have been a straight forward process. But I WARN the public to stay away from these ***********, arrogant and frankly dishonest ********s.

I sent a message to their WhatsApp line and expect the fee that did go off to be returned to my account. This is daylight ******* and/or gross negligence on their part

I am interested to see if any of the idiots from this company will even care to look into what serious consequences this could have had.