Theft and shocking service

My wife app**** for a upgrade in November of 2020, there was a special to increase the fiber line by an extra 10 both ways.

Application was submitted and the line has since not yet been upgraded. We are paying on a monthly basis for a product that we are not receiving. To get any help of any sort is absolutelly useless, from there "quick response" whats app line where you wait forever to get a response fron a person or AI. Try calling and getting through is a whole different animal, I have personally waited for more than a combind time of 2 hours in one day.

I am running 2 businesses and do not have the time to whats app or sit on the phone for this pethetic service.

Oh and if you terminate any contracts you are bound to have to pay a R5000.00 fine. what a crock of nonsense.

WebAfrica are very quick to offer great upfront service when the sale is new or if yone wants to upgrade a line and are even quicker in taking a persons money but, the after sales service is shocking to say the least