Theft and bad support

I tried to have my service re-instated on Sunday, 20mbps fiber line at R799. I have been sent from provisioning to billing to sales over the past 3+ days and still no internet connection. On the 2nd of August, R799 was deducted from webafrica and on my customer portal i still owe R799. Prior to suspending my line i have paid all that was due and the billing department has verified that numerous times. I STILL DON'T HAVE AN INTERNET CONNECTION. Absa bank can't reverse the amount of R799 coz it picks up as a POS payment. No authorization has been given to take money out of my account, I STILL DON'T HAVE AN INTERNET CONNECTION, i will now seek legal advise as WebAfrica has ****** money out of my account and the still says i owe R799 FOR A SERVICE I CURRENTLY DON'T HAVE. Phonecalls don't works and your whatsapp service is less than pathetic. I will be taking this to social media and Hello Peter aswell.