S
Simthandile
1 reviews | Active since Aug 2026
12 Sept 2026, 10:26
The worst support service
At first I was happy with their service when they were onboard as my new ISP. Thereafter, their service has been bad, support agents barely provide support, you are left to wait on agents on live chats for close to an hour then your chat closes. I haven’t had internet since Wednesday and anytime I reach out for support I am not assisted.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
14 Sept 2026, 09:31Hi Simthandile,
We understand how frustrating it must be to be without an internet connection and then struggle to get assistance when reaching out for support. Having to wait for responses while trying to resolve a connectivity issue is certainly not the experience we aim to provide. We`ve seen that you have since received assistance regarding the matter. However, we recognise that your overall experience fell short of the level of service and support we want our customers to receive. We remain committed to improving your experience and ensuring that both you and all our customers receive the support, communication, and service expected when reaching out to us.If there is anything further you'd like us to look into, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without an internet connection and then struggle to get assistance when reaching out for support. Having to wait for responses while trying to resolve a connectivity issue is certainly not the experience we aim to provide. We`ve seen that you have since received assistance regarding the matter. However, we recognise that your overall experience fell short of the level of service and support we want our customers to receive. We remain committed to improving your experience and ensuring that both you and all our customers receive the support, communication, and service expected when reaching out to us.If there is anything further you'd like us to look into, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 09:31
Official
Hi Simthandile,
We understand how frustrating it must be to be without an internet connection and then struggle to get assistance when reaching out for support. Having to wait for responses while trying to resolve a connectivity issue is certainly not the experience we aim to provide. We`ve seen that you have since received assistance regarding the matter. However, we recognise that your overall experience fell short of the level of service and support we want our customers to receive. We remain committed to improving your experience and ensuring that both you and all our customers receive the support, communication, and service expected when reaching out to us.If there is anything further you'd like us to look into, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without an internet connection and then struggle to get assistance when reaching out for support. Having to wait for responses while trying to resolve a connectivity issue is certainly not the experience we aim to provide. We`ve seen that you have since received assistance regarding the matter. However, we recognise that your overall experience fell short of the level of service and support we want our customers to receive. We remain committed to improving your experience and ensuring that both you and all our customers receive the support, communication, and service expected when reaching out to us.If there is anything further you'd like us to look into, please feel free to continue engaging with us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew