The worst service provider who does not believe in cpa

Hello I have been reaching out your staff can't get even explain a pro rata bill. You can call me because Im done I am sending all the info to ispa for mediation. You can call me ***

Good day,


Thank you for your response. I don't think you understand my frustration with webafrica. Once again I used your chat service last night got through an agent by the name of Ashley. Although your Ai gets you through to a bills agent . Ashley decided tha it's webafrica best interest to transfer me back to the que for another agent. So please explain how is webafrica going coach and change current behavior patterns within it's business model, and how does it really understand my frustration when you billing for services I did not use. You create **** time frames which youu do not adhere and follow, and the disrespect from your staff. I asked for a phone call however management feels avoiding the customer is best for business. Call me and il explain the entire history of my frustration with webafrica and why I'm very upset. Pick up that phone and call me. Like a said I'm sharing my experience amongst others who have had the same on social platforms

If your complaints team take over 21 days to follow up. What else would I expect from webafrica. I would like you to pick the phone and don't avoid me let's talk.

Good day,

As always promises promises and more broken promises. You stated that some 1 from your bills department will call me did not happen. Once again on the chat chatting to aviwe but this 1 was transferred to premium like wth. The agent is lost all lost and then ????

Good day,

Thank you for your kind sms and text message regarding failure of payment. It's strange that it takes numerous days to sort a billing issue yet webafrica still trys to debt your account . Please let me know when the service will be disconnected because no calls received and I don't aim to oay this bill because it was over looked numerous times. Webafrica chooses not to call me and they. Simply don't care. I don't believe your staff understand the term breached the popi act.. u believe that we are done here should webafrica not call and should service be disconnected then I will cancel enough is enough no resolution no payment. Thanks

Hi please cancel the service collect the equipment and goodbye there is no calls no follow ups and ntn that you or anyone has done to resolve this. I can't keep chasing after webafrica to speak to a human being you have avoided me I'm just going to the let the mediator from the ispa to assist me

I'm also going to the regulator for a breach of the popi act as per the email received address to a. Different person to whom I don't know. It was sent to my email with a different name

Kind let me know when the service with canceled and when do you think the equipment will. Be collected there is another provider waiting

Because I done give a damn

Where is the promised call back oh we have escalated this. Cut the corp bull **** . You are all ****ed up. Terrible ****in customer care and we are done I'm cancelling the debt order with my bank

Hi please let know when will I receive that call from cancellation. Because robots lie I need a time and date. We are in the process of removing your service from the building as we the trustess do not wish to work with webafrica. There are other service providers ready to take it on and we have decided that webafrica is bad for business. So that call I need a time a date pleas state here as the residents are feedio of your service

When when date and time u only promise no 1 calls can you provide any evidence of a call back as we are gone to ispa for further assistance I have given them the info and it's a joke only promises non delivered I want a time and date of this call we are removing your entire service from the building we don't. Need this

Hi
There is no prioritizing here you promised a callback so many times the trustess of building have decide to contact froigfoot so that we bring another provider your staff do not adhere further to this your agent has breached the popi act and still don't care so here is what going to happen if I don't receive that call tomorrow morning consider this the last response because we are removing webafrica as a service provider completely we will not conduct any business with you'll any longer I'm sure you only have words promises and that's all. The tenants are also fedup with the lack of urgency. I had to delay the work from home until further notice so please do not tell me il get a call when it won't happen please note that this public so everyone can see the Great customer service that you provide.

Good day,

Trust this finds you well. It's been days with broken promises on call backs. We have already started the process. We have met with a competitor fibre provider in the area. To which the reviews highly recommend them. I believe it to late as we the trustess no longer want to work with webafrica as they do not have a agents on calls and they deliver false hopes and promises. Although this process might take a few months in the upcoming weeks most of the tenants will be switching to wireless 5G provided by the new contractor up until the lines are in. The havoc that webafrica has led to this so please just cancel it and move on. Please ensure you collect your equipment as we not going to make any effort due to you neglecting and **** prioritzing on people when you avoid. Since no calls have been received I wonder what excuses you will have now. Please tell me. You as a human being if you had an been charged a fee for activation and then had the order cancelled and later been over charged for services would pay the bill despite numerous attempts. I'm sure you won't like I said we are done by the way my employer has also sort to change his provider from webafrica so it's working this is moving along quiet well. Every one knows how you do business

Just to run the numbers we have a total of 36 apartments and 8 stores in the complex . And more in the area that will move away in the coming months so it's fine we have Enough people to give business to not webafrica

Please don't bother please just collet your equipment and cancell the service we no longer require it as for fees we will not be paying it because webafrica is hopeless and we will not recommend you to anyone

Hi I don't need the call back just cancel it I have a new provider and we just you to enforce the cancellation we don't follow on broken promises we are done so please we have just signed of the installation of a fibre provider to the complex. I believe it's to late. Bear in mind we have been waiting and waiting and waiting but who cares rights. Trust me when I say the lose of customers will impact webafrica. It will. It may take a few weeks but we are moving forward not relying on broken promises and to deal with a company that does not have staff of phones is a hide way. Please cancel. I have contacted my back for debt order cancellation it's been done. Save yourself the drama on showing empathy because clearly webafrica does not care so we also don't care. Like we are removing your services entirely from the complex so watch your client list from our complex and area drop in the weeks to come because true power comes from facts and experience and we are having the same issue bye

And still we want you remove your fibre line infrastructure which is out next move it's coming soon

Hi I'm not asking for them to remove the infrastructure just as yet we the trustess have a process for that all I want is for you to cancel my service so I can move on with work from home. We have decided on how we will be doing the removal but as stated you will lose business that for sure. We have started the process as we have signed a new deal with a competitor and we are currently securing the new fibre network that works in our favour. So please just cancel mine but understand the amount of business that webafrica is going lose in the forth coming. Weeks. Get humans on the phone train them accordingly and change the way you conduct business. Your agent sent an email and addressed me by the wrong name with is a breach of the popi act. If you do not know what that is then I'm sure webafrica does not follow protocol and adhere to set standards in south Africa. Sharing incorrect information with the incorrect person a breach of the popi act to which I filed this with the regulator. I'm not sure if the credit memo was for me or some one else.????

Can we have sum1 call me @2 pm today. I'm available from 2pm till 5 pm and we will finalize this

Thank you. I just received the response from the regulator regarding the breach so please work on it internally asap.

Hi any. Particular reason that webafrica is missed calling me and not allowing me to answer why would missed call me. Because I can see it before I can answer they disconnected the call

Still waiting and nothing

Hi,

Trust this finds your well.

Please listen. To tha call between myself and your retentions team he requested for a call back from your legal team don't ask me what that is... I want webafrica to honor their word... Please call me back on Monday from your legal team. Around 9am is the best time....

Good day,

I trust this finds you well.

So lets take a step back to the start of this journey with webafrica. On the 11 of april 2026: i placed an order which was cancelled because the agent who made the order did it incorrectly however webafrica collected the activation fee of 249 . So then webafrica provided a credit not a refund to my account and then another order placed on the 16th of april 2026 with frogfoot. But again the package i requested and what i got was not the same. Aso webafrica collected their money before processing the 2nd order. The installor was also an issue because of the installer i had lost out a total of 3500 commission for 1 day. Because the Installer put her phone off and then also would answer the office phone. Fast forward to 2nd may after the installation of an ont box webafrica was awaiting for the infor from frogfoor which delayed the service by another 4 days so services only went live on the 6th of may 2026. After receiving the bill the pro rata i was billed for an entire month but still no 1 recognize the error. I have spoken to i think about 50 agents during this period and i found today that a credit was passed however webafrica suspended the service did not acknowledge the mistake and wont honor a promotion they had that was activiation with 21 days or you get 999 back. Now i have requested for numerous call backs to which webafrica claims they have been attempting however i do have a voice mail box but no voice messages was received which basically means that they dialled the number to ring once and cut the call. I was meant to receive a. Call this morning however nothing received. You suspend the service pay no attention to my issue and you still charger for the debt order dispite me tell you that i wont pay it until the issue was resolved. Funny aint it because im suffering the consequences for the major flaws caused by you webafrica and the retentions team could not help. Please i am tired of this mickey mouse game. Cancel my service immediately and refund my 249. I can not deal with this anymore. Pleae refund me ny money

From this experience lets simplify this. You webafrica collected their fee before the correct order was placed. It took 50 agents and over 30 days to resolve a simple credit the lose of income for 1 day amouting to 3500 in commission and passing the credit after suspending the services and then charging a failed debt order fee of 50 bucks whick amounts to the same as the credit so its a slap on my face to say take you business else where. The promotion was activation within ,21 days or you get 999 back. All i requested is for the amount of time and frustration i have been through and the lose of income is for webafrica to honor the promotion but since it can not be done. Please cancel the service collect your equipment and il continue with the competitor instead.

Good day,

Trust this finds you well.

This is a simple request. I can no longer wait for this as its consuming more time and im losing more of my income. Your retentions team has advised i dont fit any of the criteria for that so please all im asking is for the service to be cancelled. So i can move on. Its pointless trying over and over again because the time you tale to investigate and come back would have cost me a fortune i need to start my shift to work from home from the coming monday the 15th so i need the services but its not gonna happen with webafrica. I have a new provider waiting but webafrica is holding up the process.. please cancel and collect your equipment and make way for the new provider.

Thanks

Hi sorry to be pushy i need this done in 24 hours. Thanks

And when is that going to be.. i needd this done today

Good day,

I am stil waiting on an email confirming that the service was cancelled. Please if you can mo del the service then simply end it and lets move on.
Please please please can i get a formal email for cancelling.

***

Hello you please just cancel i can not wait any longer

Seriously this cam not be. You won't cancel and u won't understand so what now. I have alternative and trust me everyday you continue will be a day added to your string of messages so its public to show how u treat your customer. Cancellation email is still pending and im waiting and also this is on tik tok as well so lets continue the way are

Why is it so hard to pick up the phone and speak to anyone Maria emailed me and she claims she attempted and she is getting voicemail so I asked why didn't you leave a message but we all know that your staff are avoiding me.. because I received 10 of calls during the day and most leave a VM. So I don't know what the challenge is here but I'm tired of this I need a formal email stating my services are cancelled. Seeing that webafrica is refusing to comply with a direct request for cancellation the CPA regulator will now take action. I did request for a cancellation but it's not processed and all I get is lies. It's fine the new provider is following this as it trends on tic Tok and other social platforms to show how negligent webafrica is when it comes to communication with its customers and shows how it's takes Peoples money and does not care. Most the people have shared the same or similar situation. We have more than 1 witness to take more action

Tomorrow morning @ 9 am best time *** that is my number

Just a heads up we have only 7 more tenants using your services till further notice but it's been stated webafrica service is banned from the complex and should not be used under any circumstances thanks

Hello webafrica, here we are again. Once again you have proven yourself... When it comes to holding a customer accountable for payment. We are so quick on the job... But when it comes to holding webafrica accountable, we play a blame game and delay the process. It' seems there is no alignment within the business because it will go from one department to the next and still the no resolution.

Trust is the most important rule to dealing with your clients . Whilst was here I read a few recent review and all comes back the same. Webafrica can not be trust.. I requested a copy of the call to which you did not provide hence the reason why we are here again. Double charges, additional bank Chargers, time lost. All of which means nothing we just want your money for the ****py service and delays in our process and we don't accept accountability for you. On every call each agent mentioned the exact same thing we have complaints, sent 2 emails, then retentions twice as well. Still the same , we are following up. Time frame??? Undisclosed so could be a year from tomorrow, we don't know
Please webafrica can we just end this once and for all... Simply do the right thing honor what we agreed on or simply cancel and collect your equipment.

It's simple , not understanding what's so complicated

See this is what I mean no response...... I believe that we said we are looking in to the matter and this was some time back........... Please come back me with update are we going cancel and collect equipment or apply what did the manager say again...,..... I see no problem in have this app**** to your account.... Let speak to my manager and come back to you..... And that ages ago. Looks like a roller coaster ride.

Good day,

Hope you are well.

I was awaiting feedback on the discussion between your retention manager Mondi and myself. This is now going on for a while now. Let me provide you with a another issue that I came across as well during this past week I noticed the bill all incorrect again and numbers don't add up. Its annoying that no decisions on your end had come back after that discussion. As explained about journey with webafrica from day 1 has been a total disaster. It's a simple decision it's either we Credit my account for the 1000 that's was discussed between myself and Mondi as he said I don't see being an issue which ofcos is an issue and you won't release the call or simply cancel and collect the equipment. And let's sort the numbers on the bill

That's not my number my number is zero 7 four 3 one 5 nine 9 eight 6. And again breached the Popi act . I have never given you that number please explain where and when did you get that number. The number that I have given you is the only number I your file. Thanks you for another blunder caused because the rules don't apply to you. I want to know when and where was this number that you mentioned given to for use

Good day,

I missed another call from webafrica there after not to sure if this another follow up but if I would like you may return the call before I leave in the next 20 minutes

Social media is blowing up with this story so just to let you know. It's just business nothing personal


Cheers,

Thank you. Following my review on several social network platforms I see that it's blowing up with numerous comments with the exact same. Like I said I'm not the person and again accountability. Webafrica needs to accept accountability for its actions. But this is the end our conversation thank you.