MM
Mathapelo M
1 reviews | Active since Aug 2025
09 Mar 2026, 13:58
The Worst Service Provider Ever..
This is the worst service provider.. We have just lost three Full Business days because our service hasn't been restored. I will never recommend it anywhere...
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
09 Mar 2026, 14:06Hello Mathapelo. Thank you for sharing your experience. Losing several business days due to a service interruption can be extremely frustrating, especially when reliable connectivity is essential for work. This is certainly not the experience any client should have. Your feedback is important and will be submitted to our Customer Journey Team so it can be reviewed and help improve the overall experience for our clients. Thank you for taking the time to highlight this, your feedback has been heard and is valued. T^
Webafrica's reply09 Mar 2026, 14:06
Official
Hello Mathapelo. Thank you for sharing your experience. Losing several business days due to a service interruption can be extremely frustrating, especially when reliable connectivity is essential for work. This is certainly not the experience any client should have. Your feedback is important and will be submitted to our Customer Journey Team so it can be reviewed and help improve the overall experience for our clients. Thank you for taking the time to highlight this, your feedback has been heard and is valued. T^
MM
Mathapelo M's updateReviewer Update
09 Mar 2026, 15:11WebAfrica you are not saying anything here. Your response is not helping in addressing our situation. The worst thing is that we have Vuma minisub in our own premises that serves more than 1000 house hold. But we keep loosing our Business instead.
MM
Mathapelo M's update09 Mar 2026, 15:11
Reviewer Update
WebAfrica you are not saying anything here. Your response is not helping in addressing our situation. The worst thing is that we have Vuma minisub in our own premises that serves more than 1000 house hold. But we keep loosing our Business instead.
Webafrica's replyOfficial
09 Mar 2026, 15:11Hello Mathapelo. Thank you for calling this out. We hear your frustration and understand how serious this is, especially with a Vuma minisub on your premises serving so many households. Losing business in that situation is incredibly concerning, and it’s important that this is properly looked into.
While having infrastructure like a minisub nearby is a strong advantage, factors such as network routing, capacity allocation, line faults, or area-specific congestion can still impact performance and general availability. This is something our technical teams can investigate in detail to understand exactly what’s affecting your service and why it’s impacting your business.
We’d really like to help turn this around for you. Please send us a private message with your account details and a bit more information about the issues you’re experiencing, and we’ll prioritise a thorough review and guide you on the best path forward.
We’re here to support you and make sure your connection works the way it should for your business.
T^
While having infrastructure like a minisub nearby is a strong advantage, factors such as network routing, capacity allocation, line faults, or area-specific congestion can still impact performance and general availability. This is something our technical teams can investigate in detail to understand exactly what’s affecting your service and why it’s impacting your business.
We’d really like to help turn this around for you. Please send us a private message with your account details and a bit more information about the issues you’re experiencing, and we’ll prioritise a thorough review and guide you on the best path forward.
We’re here to support you and make sure your connection works the way it should for your business.
T^
Webafrica's reply09 Mar 2026, 15:11
Official
Hello Mathapelo. Thank you for calling this out. We hear your frustration and understand how serious this is, especially with a Vuma minisub on your premises serving so many households. Losing business in that situation is incredibly concerning, and it’s important that this is properly looked into.
While having infrastructure like a minisub nearby is a strong advantage, factors such as network routing, capacity allocation, line faults, or area-specific congestion can still impact performance and general availability. This is something our technical teams can investigate in detail to understand exactly what’s affecting your service and why it’s impacting your business.
We’d really like to help turn this around for you. Please send us a private message with your account details and a bit more information about the issues you’re experiencing, and we’ll prioritise a thorough review and guide you on the best path forward.
We’re here to support you and make sure your connection works the way it should for your business.
T^
While having infrastructure like a minisub nearby is a strong advantage, factors such as network routing, capacity allocation, line faults, or area-specific congestion can still impact performance and general availability. This is something our technical teams can investigate in detail to understand exactly what’s affecting your service and why it’s impacting your business.
We’d really like to help turn this around for you. Please send us a private message with your account details and a bit more information about the issues you’re experiencing, and we’ll prioritise a thorough review and guide you on the best path forward.
We’re here to support you and make sure your connection works the way it should for your business.
T^