KE
Koos E
1 reviews | Active since Mar 2013
07 Apr 2015, 20:46
The worst Service Provider by Far
I have been struggling to TALK to anyone at Webafrica since 30 March. My emails went down on 2 April and I cant get to talk to anyone. It is now 5 days later. When you phone you hold on for 10 minutes while listening to the most annoying music available.Then the line is cut off and you start again. I have sent 4 different emails and still no luck. Anyone interested in a ISP - STAY AWAY FROM THESE PEOPLE.
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Replies (1)
Webafrica's replyOfficial
21 Apr 2015, 12:02Hello Koos Els,
We're so sorry for how your issue was handled and for the lack of assistance from our guys.
Our hosting guys were in touch with you and have stated that - the issue was with the name servers. They were changed to the site maker package, but the website was not active. Furthermore, the firewall for the emails was not pointing to the site maker server and that was the reason you were not receiving emails.
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered. If you do pick up further issues - please give us a call.
Regards
Mkhululi
Online Team
We're so sorry for how your issue was handled and for the lack of assistance from our guys.
Our hosting guys were in touch with you and have stated that - the issue was with the name servers. They were changed to the site maker package, but the website was not active. Furthermore, the firewall for the emails was not pointing to the site maker server and that was the reason you were not receiving emails.
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered. If you do pick up further issues - please give us a call.
Regards
Mkhululi
Online Team
Webafrica's reply21 Apr 2015, 12:02
Official
Hello Koos Els,
We're so sorry for how your issue was handled and for the lack of assistance from our guys.
Our hosting guys were in touch with you and have stated that - the issue was with the name servers. They were changed to the site maker package, but the website was not active. Furthermore, the firewall for the emails was not pointing to the site maker server and that was the reason you were not receiving emails.
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered. If you do pick up further issues - please give us a call.
Regards
Mkhululi
Online Team
We're so sorry for how your issue was handled and for the lack of assistance from our guys.
Our hosting guys were in touch with you and have stated that - the issue was with the name servers. They were changed to the site maker package, but the website was not active. Furthermore, the firewall for the emails was not pointing to the site maker server and that was the reason you were not receiving emails.
We hope that this matter has been resolved and we would like to encourage you to update this post to reflect this resolution offered. If you do pick up further issues - please give us a call.
Regards
Mkhululi
Online Team