The worst service i've ever come across

Hi Thato,  We hear how strongly you feel about this, and it’s clear your experience has been very frustrating. That’s not the level of service we aim to deliver, especially when you’re relying on a stable and responsive connection. We’d like to properly understand what went wrong so we can address it directly and help resolve the issue. Please send us a DM with the details of what happened and when it started, and we’ll take it from there with urgency. Warm regards,
Webafrica Crew