1 reviews | Active since Aug 2025
The worst service I have ever encountered,
I ordered a fibre line from them, but kept getting a message that said "your fibre order cannot be processed" - this is after I paid the order processing fee. Then they wanted proof of address documents from me which I provided an Mweb invoice (where my current wifi is), only for them to tell me that wasn't good enough, they wanted municipal documents now - like I'm ****ming them by paying for fibre at a different address, once I got the docs for them, the next person I spoke to after being on a wait list for over an hour said she could not find my order, then transferred my to someone else who I had to wait for for 45mins who also did not know what was going on, then they transferred me to Mweb for some reason, cancelled the chat and started a new one only to transfer me once again, another 37min wait. I started this thread at 11:36, I finished at 15.52. I cancelled my order the very same day and requested a refund - guess what, transferred from support again to billing and the person said they needed to transfer the request to support to get approved,. 2 days later I am following up on the refund and there is no record of a request being put in anywhere I feel like I was ****med and now I'm going to either have to let it go or fight a couple months to get my money back - they don't even have an office I can go to.
We understand how frustrating and disappointing this must have been, especially after making payment and then being left without clear communication or progress on your fibre order. When you’ve done everything expected on your side, being left in the dark and having to chase for updates can feel very concerning.
This experience has clearly fallen short and is not the level of service we aim to provide, particularly during the onboarding process where communication should be consistent and transparent.
We can confirm that a credit and refund request has already been logged on your account. Once the credit has been approved, the refund will be processed, and you can expect the funds to reflect in your bank account within 3–5 working days thereafter, depending on your bank.
If there’s anything further you’d like us to check or follow up on, you’re welcome to send us a direct message on Hello Peter, and we’ll be happy to assist.
Warm regards,
Webafrica Crew
We understand how frustrating and disappointing this must have been, especially after making payment and then being left without clear communication or progress on your fibre order. When you’ve done everything expected on your side, being left in the dark and having to chase for updates can feel very concerning.
This experience has clearly fallen short and is not the level of service we aim to provide, particularly during the onboarding process where communication should be consistent and transparent.
We can confirm that a credit and refund request has already been logged on your account. Once the credit has been approved, the refund will be processed, and you can expect the funds to reflect in your bank account within 3–5 working days thereafter, depending on your bank.
If there’s anything further you’d like us to check or follow up on, you’re welcome to send us a direct message on Hello Peter, and we’ll be happy to assist.
Warm regards,
Webafrica Crew