The worst service I have ever come across

The worst service I have ever come across. First they managed to take 16 days to deliver a router paid for on 6 January 2023. During this time I tried getting the account activated using my own router just to be able to work. This was a big struggle in which Vumatel was blamed for not adhering to their requests to activate the account despite numerous escalations of this request. This was unsuccessful. Finally the router gets delivered. Now can they help me? NO!! Now the line at the address is in use by another ISP. This service was cancelled on 2/12/2022 and had to be disconnected after 30 days.(WORDS FROM VUMA) That means 1/01/2023. This was not done and now I was told the line will still be active with the previous ISP until 31/801/2023. NOTE, there is no active service with previous ISP as they cancelled it after 30 days(01/01/2023) Why was this not picked up before I had to pay for my service. Why was it not picked up in the 16 days after that while I was waiting for my router? No direct contact with support at VUMA so we have to once again go through the trusty WhatsApp chatbot that takes up to 3 hours to connect you to an agent. To get a line activated for Fiber will take 24 to 48 Hours they now tell me and you must get back to them if it didn't work. The service was however paid for on 6 January 2023 and it is now 2 February 2023. No feedback from anyone. You have to connect to the chatbot every day and explain everything from scratch to the new agent who still can't be of any assistance. 15 to 20 minutes goes past without any reply to your messages on the chat and you then get disconnected. If the agent on the other side doesn't know what to do or say they simply stop talking to you throwing you back to the chatbot looping you for hours and hours on end. I am obviously nobody to them and they do not care that I am loosing income due to my internet connection not being active. They do not care that I have paid for connection a month ago and they simply cut me off when they have worked enough for the day. Service provider........What service?