HB
Howard B
1 reviews | Active since Jun 2022
12 May 2026, 09:27
The worst service ha...
The worst service hanging on for 1 hour no body to sort problem out
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
12 May 2026, 09:33Hi Howard,
Waiting on hold for an hour without anyone assisting you is incredibly frustrating, especially when you’re trying to get a problem sorted and feel completely stuck. We understand how upsetting that experience is, and it’s certainly not how we want our customers to feel when reaching out for help.
We’d really like the opportunity to assist and help move this forward for you. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and we’ll gladly look into it and provide further assistance.
Warm regards,
Webafrica Crew
Waiting on hold for an hour without anyone assisting you is incredibly frustrating, especially when you’re trying to get a problem sorted and feel completely stuck. We understand how upsetting that experience is, and it’s certainly not how we want our customers to feel when reaching out for help.
We’d really like the opportunity to assist and help move this forward for you. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and we’ll gladly look into it and provide further assistance.
Warm regards,
Webafrica Crew
Webafrica's reply12 May 2026, 09:33
Official
Hi Howard,
Waiting on hold for an hour without anyone assisting you is incredibly frustrating, especially when you’re trying to get a problem sorted and feel completely stuck. We understand how upsetting that experience is, and it’s certainly not how we want our customers to feel when reaching out for help.
We’d really like the opportunity to assist and help move this forward for you. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and we’ll gladly look into it and provide further assistance.
Warm regards,
Webafrica Crew
Waiting on hold for an hour without anyone assisting you is incredibly frustrating, especially when you’re trying to get a problem sorted and feel completely stuck. We understand how upsetting that experience is, and it’s certainly not how we want our customers to feel when reaching out for help.
We’d really like the opportunity to assist and help move this forward for you. Please send us a direct message on Hello Peter with a brief description of the issue you need help with, and we’ll gladly look into it and provide further assistance.
Warm regards,
Webafrica Crew
HB
Howard B's updateReviewer Update
12 May 2026, 11:32Worst service ever .After 12 years of loyal service and time to upgrade the modem ref Z*** was told 72 hours.Got a call this morning Tuesday 12 to say they at the gate to swop modems.
The courrier takes the old modem which is working and says I must now wait another 48 hours for the new one to be delivered ,am left with no modem no internet and my company must stand and wait for Webafrica.
No help from online What's app
To any of my loyal customers to Lush Nosh I will no be zbke to assist you for the next 48 hours maybe somebody can give me the name of a service provider who cares like I do for my customers of frozen food .
The courrier takes the old modem which is working and says I must now wait another 48 hours for the new one to be delivered ,am left with no modem no internet and my company must stand and wait for Webafrica.
No help from online What's app
To any of my loyal customers to Lush Nosh I will no be zbke to assist you for the next 48 hours maybe somebody can give me the name of a service provider who cares like I do for my customers of frozen food .
HB
Howard B's update12 May 2026, 11:32
Reviewer Update
Worst service ever .After 12 years of loyal service and time to upgrade the modem ref Z*** was told 72 hours.Got a call this morning Tuesday 12 to say they at the gate to swop modems.
The courrier takes the old modem which is working and says I must now wait another 48 hours for the new one to be delivered ,am left with no modem no internet and my company must stand and wait for Webafrica.
No help from online What's app
To any of my loyal customers to Lush Nosh I will no be zbke to assist you for the next 48 hours maybe somebody can give me the name of a service provider who cares like I do for my customers of frozen food .
The courrier takes the old modem which is working and says I must now wait another 48 hours for the new one to be delivered ,am left with no modem no internet and my company must stand and wait for Webafrica.
No help from online What's app
To any of my loyal customers to Lush Nosh I will no be zbke to assist you for the next 48 hours maybe somebody can give me the name of a service provider who cares like I do for my customers of frozen food .
Webafrica's replyOfficial
12 May 2026, 12:48Hi Howard,
Being left without a working connection after a modem swap is incredibly stressful, especially when your work depends on being online. The disruption this has caused to you and your business is completely understood, and your long‑standing support of Webafrica is genuinely appreciated.
The replacement modem delivery has been followed up and is expected either today, 12 May 2026, or tomorrow, 13 May 2026. You can keep an eye on the delivery directly via The Courier Guy using the details below:
Tracking link: https://thecourierguy.co.za/
Waybill number: SCKDO***
Your experience around the modem swap, the downtime that followed, and the difficulty getting support via WhatsApp has been shared with our Service Quality Team, as this process clearly needs better coordination and clearer communication.
Warm regards,
Webafrica Crew
Being left without a working connection after a modem swap is incredibly stressful, especially when your work depends on being online. The disruption this has caused to you and your business is completely understood, and your long‑standing support of Webafrica is genuinely appreciated.
The replacement modem delivery has been followed up and is expected either today, 12 May 2026, or tomorrow, 13 May 2026. You can keep an eye on the delivery directly via The Courier Guy using the details below:
Tracking link: https://thecourierguy.co.za/
Waybill number: SCKDO***
Your experience around the modem swap, the downtime that followed, and the difficulty getting support via WhatsApp has been shared with our Service Quality Team, as this process clearly needs better coordination and clearer communication.
Warm regards,
Webafrica Crew
Webafrica's reply12 May 2026, 12:48
Official
Hi Howard,
Being left without a working connection after a modem swap is incredibly stressful, especially when your work depends on being online. The disruption this has caused to you and your business is completely understood, and your long‑standing support of Webafrica is genuinely appreciated.
The replacement modem delivery has been followed up and is expected either today, 12 May 2026, or tomorrow, 13 May 2026. You can keep an eye on the delivery directly via The Courier Guy using the details below:
Tracking link: https://thecourierguy.co.za/
Waybill number: SCKDO***
Your experience around the modem swap, the downtime that followed, and the difficulty getting support via WhatsApp has been shared with our Service Quality Team, as this process clearly needs better coordination and clearer communication.
Warm regards,
Webafrica Crew
Being left without a working connection after a modem swap is incredibly stressful, especially when your work depends on being online. The disruption this has caused to you and your business is completely understood, and your long‑standing support of Webafrica is genuinely appreciated.
The replacement modem delivery has been followed up and is expected either today, 12 May 2026, or tomorrow, 13 May 2026. You can keep an eye on the delivery directly via The Courier Guy using the details below:
Tracking link: https://thecourierguy.co.za/
Waybill number: SCKDO***
Your experience around the modem swap, the downtime that followed, and the difficulty getting support via WhatsApp has been shared with our Service Quality Team, as this process clearly needs better coordination and clearer communication.
Warm regards,
Webafrica Crew