The worst service ever

Web Africa used to have amazing service. But it has become appalling. You can only contact them directly through WhatsApp.

They make you wait hours before an agent becomes available and then the agent goes away to ‘look into your query’ and after a few minutes you are disconnected from the agent and have to start all over again.

I have been waiting weeks to get in touch with them having this cycle go around. Finally I get in touch and I am told to wait 48 hours before my issue is resolve and someone will get in touch. That was a week ago.

Did that cycle over and over again to be told again to wait 48 hours to escalate the issue again!

If you can run a mile away from these guys. They may be cost effective but it is NOT worth the hassle