The worst service consultants have to clue also

The worst ever I've been with rain for years no issues then moved into this house and took the wifi over that is from webafrica biggest mistake from the word go we encountered problems from day one it did not work we even payed and still waited for them to come and fix it. Again yesterday went of my husband could only contact them when he arrived home. The consultant clearly had no idea told him no it's not a area fault yet on our group chats from our area said theirs was of even told my husband that he should look outside and inside if there is cable damage. She then logged a ticked and told us a technical will sort this out Wil take up to 72 hours and best belive it takes thay long. When I asked how I can cancle this she said oh no I see it's a area gaulys. Later today my husband received a call that he wifi is working again that the was a fault in the line. He contacted me ally the lights were but my phone could not connect neigheter any of the other devices. They gave my husband the up were we must go to and log in with user name and password that he send to me cause he is not at home. I battled to log in for a while left it and tried again later this time I could actually go in but then it said the user name and password they send to me does not match at and at this point I'm upset I'm home cause I'm sick since yeaday no TV cause we use Netflix and Waka need wifi. So I left it and waited for my husband. He actually came home early to sort this out. Since 3:30 pm he is battling over WhatsApp to get the thing to work again they tell him to do this and then that ongoing thing it's 9:08 pm still no wifi my husband's last message to them was 6:16 pm no reply anymore after how many hours they just decided not to answer and help anymore I told him now to cancel and go back to rain. I also went on WhatsApp to speak to a consultant 5:35 also no one helping me Web Africa will not deduct more money after we canceled cause we had to cancel due to poor and no service not because we decides oh we want to change.