THE WORST SERVICE AND *********** AGENTS NEVER SIGN UP WITH THEM PLEASE!!

..my query started in February 17 with Nomnikelo ***, question asked nr 1 when will my 1 year end as i have to cancel, i have to move end april and am un employed, i dont wanna pay the penalty for cancelling within 1 year....nr 2...can i downgrade in the meantime as im unemployed and trying to save...answer from this agent...nr 1 my 1 year contract endd 13 June and i must cancel only after this date...nr 2 this agent downgraded me to a cheaper package on HIS side new premium R549 from 1 March........on 8 March another query with Fuziwe B ***.. Same questions as above asked....answer..nr 1 my contract ends 28 April and i must send cancellation after this date..i asked why after as i know 30 day notice then why cant i send request 1 april as my 30 day notice period to be cancelled 30 april if i send aftrr 28 april it means i will pay for may..why ??? Agent adament i must cancel after 28 april......nr 2 agent said i must downgrade myself on the website as i asked if i can go to another lower plan...i went on websit and saw a clause that say if i.downgrade and Cancel i will have to pay R999 penalty....i asked agent why did the previous agent not inform me of this as he was well aware of my situation and that i cant afford penaltys reason why i asked when my 1 year ends ??? He said he doesnt know why but thats the rules, i said i will NOT pay as this is not my fault the previous agent did not infoem me of this and this is his Job to do so...i requested a supervisor to call me...STILL WAITING FOR THE CALL.........on 10 Maech spoke to agent Cameron ***...same queries as above again......and my fibre is off since 1 March i have paid......nr 1 he confirmed that my 1 year ends 28 April and i can send cancellation request 1 April ro serve as my 30 day notice period to stop end april.......nr 2 he confirmed the system does NOT show that there is a R999 applicable to pay if i cancel.....nr 3 he reported my line fault ticket 121220.....he calles me back and confirmed above per telephone i asked for a email that confirms all he said to me.....I AM STILL WAITING FOR THE EMAIL AND THE PREVIOUS CALL FROM A SUPERVISOR.....Same agent between our chat send a reply that he has cancelled me on my request due ro the previous queries he read, i immediately stopped him and said i never asked to be cancelled now he is messing up things further, he rep**** that he had me confused with another client and assured me i am active......Monday 12 March i received a email from Mitsol only regarding why i dont have Fibre and am offline...Reason they give...I AM SHOWING CANCELLED ON THEIR SIDE FROM 1 MARCH....I REP**** TO MITSOL AND WEBAFRICA TO SAY ITS UTTER NONSENSE I AM NOT CANCELLED I PAID ....I DID NOT REQUEAT TO BE CANCELLED.........wednesday 15 March *** started chat with Nongamiso C, started the whole story again and asked to be called by a manager agent said wiat while i read the chats, next moment agent say im gonna transfer you to the department that will help, while im still busy talking and trying to explain, transferred and next agent Awonke is on the line, i started again to explain and want a manager to call, next moment same story i must speak to Billings department while im still busy talking...im transferred...next agent Aqeelah.....i started again and explained and said im paying for March and still not connected, she confirmed im active and dont know why mitsol say im cancelled, she will send another query and ask a manager to call me in the morning, i said before 11 because i have a meeting.....she promised to put a note and even follow up in the morning herself to see whether they called.......WEll guess what it is now the 16 th 22h00 and NO ONE CALLED AS EXPECTRF AND I AM STILL WITHOUT FIBRE !!!!!!....THEIR AGENTS ARE *********** AND NOT ONE OF THEM HELPED ME OR GAVE SAME INFORMATION OR DID WHAT THEY SAID THEY WOULD DO, THIS IS ABSOLUTELY DISGUSTING THAT I HAVE TO STRUGGLE LIKE THIS, IM PAYING FOR A SERVICE IM NOT GETTING ANY SERVICE AND THIS IS NOT THE FIRST TIME ALWAYS HAVING PROBLEMS WITH THEM CONSTANTLY YOU CAN ONLY GET A HOLD OF THEM VIA A WHATS APP CHAT WHICH IS FRUATRATING AND THE AGENTS HAVE NO CLUE WHAT THEY DOING....