The worst network provider

I have not had an internet connection for over 24 hours, and I've been struggling to get in touch with the service provider. They are not responsive on WhatsApp and on their live chat platform. I was unable to reach them by phone, so I tried contacting them through the sales line. However, I waited for over 2 hours without being able to speak to a live agent. It is the most frustrating service provider, and worse, you are unable to reach them when you have challenges. As I type this, no communication has been sent regarding this outage, nor has an attempt been made to resolve it. I also see on their webpage that my area appears not to have any outages.