The worst ISP you can ever deal with

I have been a client of Webafrica for two years now. On the 1st of January I placed an order for fibre and canceled my existing LTE package. To this date, they have not done any installation at my house. But to my surprise my account was debited. How am I paying for a service that does now exist?

Their support is non existent, it takes 48hours to respond to a WhatsApp message, phone are never picked up and email ticket system is so useless.

At this point I am going to lay a ***** charge against Webafrica and report to them to the ISP Ombudsman.