The worst ISP imaginable

OMG, the worst of the worst of the worst! Impossible to deal with. Whatsapp chat an absolute joke! I was supposed to be upgraded to 100 down 100 up from 1st September. Has it happened of course not!. This company are truly the worst company I have dealt with in 70 yrs of life. My fibre provider is Vodacom and WebAfrica are my ISP. First big mistake. WebAfrica informed me that as of 1st September they would migrate me from 40 down and 20 up to 100 down 100 up. Has it happened .....Of course not as you are dealing with a company that hides behind whatsapp chat and not a call centre. Everything is blamed on Covid. The CEO of this company should be FIRED. PERIOD. He has not got a clue to how bad his company is. I was told to contact my Fibre company, by this ISP, to follow up on why my speed has not been increased, but VODACOM state that is not how it works. I am now going to report WebAfrica to the appropriate government department, but of course that will not sort the issue. So sick of false promises and the most badlrun company in South Africa. They are truy the worst of the worst. Sack the CEO, Sean Noursey , as obviously he is a joke and cannot manage the affairs of a corporate. The sooner I can leave this ISP the better.