CM
Charity M

1 reviews | Active since Sept 2024

19 Mar 2026, 21:51

The worst ISP I have ever had to deal with

The worst ISP i have ever had to get myself into so i apid on the 18th of March all payments went well Sales person was friendly they were calling and helping me to make payments mind you i had told them i have moved to a new place fine all was well address checked everythjng fine when it was time to install i get a msg from Vuma telling me congratulations my password and VR number am like what i dnt have a router o contact my ISP when i tell u it was a struggle it an understatement i went ot thier website i spoke to Gajida he/she dropped me in the middle of the convisayion as he was asking for my lease afreement from where am renting am telling this person this is a township there is no such thing then they go on to ask for a Municipality Bill latter am like aibo this is someones house hell i dnt even stay with the landlord then he dropped me without helping me i went to WhatsApp now that is a hell hole full of Bots i asked for a phone call still nothing i constantly explained my situation with no assistance then they lodged a wrong ticket about me having problems with the network instaed of an installation, i called them on thier number while on the que from number 10 - 5 then they drop the call all this after payment I had to call Vumatel myself to fux my issue when i tell you they are the best it took one phone call for them to come in 1hour and come and install I swear Axxess, MWeb are the best when it comes to customer service.

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Replies (1)
Webafrica
Webafrica's reply20 Mar 2026, 07:10
Official
Hi Charity,
Thank you for sharing such a detailed account of your experience. We completely understand how frustrating it must have been to navigate the installation process, especially with the back-and-forth and the documentation challenges you faced. We’re glad you were able to get the fibre installed successfully with Vumatel and that the issue was resolved quickly once they stepped in.

We’ve already reached out to the team that handles all Vuma Reach fibre order activations and installations. They’ll review your feedback carefully and email you directly with a clear way forward as soon as possible. Your input helps us highlight where the process can improve, so future customers can have a smoother experience.

In the meantime, if there’s anything else you need or any follow-up support with your connection, our team is always available and ready to assist promptly.

Warm regards,
Webafrica Crew