1 reviews | Active since Apr 2021
The Worst ISP Experience I’ve Ever Had
I would strongly advise anyone considering this ISP to think twice.
From the very beginning, I was misled during the onboarding process and promised services and support that simply never materialized. When issues arose, I repeatedly requested escalation, only to be ignored or sent from one agent to another without any meaningful resolution.
The most frustrating part is that my account has been suspended multiple times without prior communication, despite payments already being made. As someone who works remotely, reliable internet is not a luxury, it’s a necessity. These interruptions have directly impacted my ability to do my job and have even resulted in me receiving two written warnings from my employer due to missed work and connectivity issues.
For over a month, I have experienced nothing but poor communication, inadequate support, and a complete lack of accountability. Every interaction feels like being passed from pillar to post, with nobody willing or able to take ownership of the problem.
An internet service provider should provide internet and support. Unfortunately, this company has consistently failed at both. This has been one of the most disappointing customer experiences I have ever encountered, and I would not recommend their services to anyone.
The experience you’ve described is clearly frustrating, especially given how heavily you rely on a stable connection for remote work. Repeated interruptions, account suspensions without clear communication, and being moved between agents without resolution is not the level of service you should be receiving, and it’s understandable that this has had a real impact on your work and peace of mind.There are a few key concerns in your feedback that need proper review, particularly the service interruptions, billing/account status, and the handling of escalation requests. These are not matters that should remain unresolved or unclear for this long.To ensure this is investigated thoroughly and picked up by the right team, please send a private message with your account details so we can pull up your full service history, review what has happened on the account, and establish exactly where the breakdown occurred. This will allow us to move beyond general support and focus on a proper resolution path for you.Once received, this will be prioritised for investigation so we can work toward stabilising your service and addressing the communication gaps you’ve experienced.Warm regards,
Webafrica Crew
The experience you’ve described is clearly frustrating, especially given how heavily you rely on a stable connection for remote work. Repeated interruptions, account suspensions without clear communication, and being moved between agents without resolution is not the level of service you should be receiving, and it’s understandable that this has had a real impact on your work and peace of mind.There are a few key concerns in your feedback that need proper review, particularly the service interruptions, billing/account status, and the handling of escalation requests. These are not matters that should remain unresolved or unclear for this long.To ensure this is investigated thoroughly and picked up by the right team, please send a private message with your account details so we can pull up your full service history, review what has happened on the account, and establish exactly where the breakdown occurred. This will allow us to move beyond general support and focus on a proper resolution path for you.Once received, this will be prioritised for investigation so we can work toward stabilising your service and addressing the communication gaps you’ve experienced.Warm regards,
Webafrica Crew