The Worst ISP Experience Ever – Webafrica

Webafrica is without question the most useless service provider I have ever dealt with. Since joining them, it has been nothing but a nightmare. Their fibre connection drops every single Saturday without fail, and this past weekend it has been completely down since 4 April today is 5 April and it’s still dead. Their so called “support” is a joke. The only channel they offer is WhatsApp, and even then, it takes hours sometimes more than 24 hours to get a response. When you finally do get someone, they are absolutely useless. I spoke to Sihle G, Sithembile Y, and Baliwe M (Moyakhe) this weekend, and every single one of them gave the same robotic, copy-paste nonsense. They tell you to hold while they “check,” then disappear, and next thing you know the ticket is closed because “there has not been engagement.” That’s not support that’s sabotage. I honestly believe these are not humans but bots, because the responses are identical and meaningless. If you are considering fibre, do yourself a favour: never even think of Webafrica. You will pay and pay, but when you need service or support, you’ll get nothing but frustration. They don’t even deserve a single star the only reason they have one is because the rating system doesn’t allow zero. I regret ever signing up with them. Working from home requires reliability, and Webafrica has proven to be the opposite: unreliable, unprofessional, and downright infuriating. This company is a disgrace, and I wouldn’t wish their service on anyone.