The worst internet provider!!!

have never experienced service as bad as this. For 2 months I have been trying to sort out my mother's wifi. For 2 months her account has been debited without her actually being provided with the service. Every single day I am on the useless whatsapp communication with them. I get transfered from department to department with NO ONE actually giving me an answer as to when my mother will receive not only the replacement router but just the invoice!!! I questioned almost every agent I spoke to if all of Webafricas customers experience this or if it is just me. I'm actually shocked and I don't understand how this provider is still going. An absolute nightmare from the very beginning.