The worst internet Fibre

My experience with Webafrica have not been a good one and for lack of a better word terrible. I app**** for internet access back in June 2024 and provided what is called a pole number that starts with AX, I was advised that I need to make a payment of R250.00 as part of activation fee and the router will be installed at my house in 7 to 14 days. I did not get any call from anyone from Webafrica. I took the initiative to follow up on my application and I was told that the pole number provided is not somehow liked to my home address. I provided another closest pole number from my house, and I asked again to make another payment of R250.00. At this point I want to cancel my application and get a refund.